Shipping policy

We aim to process your order within 3 working days (Mon-Fri) excluding bank holidays) however we will endeavour to complete it quicker. All orders are sent via Royal Mail 2nd class signed, Tracked 48, Parcel force or other where applicable. Shipping costs are calculated at checkout. Alternatively, orders can be collected free in-store.

Please note, when you receive an automated email telling you that your order has been dispatched, this means that it's packed and ready for collection - it won't actually be collected by Royal Mail until the next business day. The email will contain your tracking number so you can follow your parcel's progress. 

Once Royal Mail has collected it, they aim to deliver Tracked 24 parcels the next working day, and Tracked 48 parcels within 2 working days, but this is a guideline and not guaranteed. ChocoLoons shall be under no liability for any delay or failure to deliver the products within estimated timescales.

If no one is available to take delivery of your order the courier may try and leave with a neighbour or in a safe place, unless a signature is required. All tracked and signed for services must be received and signed for by a person over the age of 18.

Whilst we make every effort to deliver all your goods together, in some cases your order may arrive in separate packages due to orders that may contain both small and bulky items. All orders are subject to availability.

Delivery is Monday-Friday 9am-5pm excluding public and bank holidays.

It is the responsibility of the customer to ensure there is someone at the delivery address to sign for the parcel. If a parcel is showing as being delivered but you are claiming non-receipt of a parcel, please contact chocoloonsreturns@gmail.com. Notification of such failures must be made within 7 working days from the last day of expected delivery. Please allow us 3-5 working days from notification to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless they are returned to us.

Please contact us if your delivery is outside the Uk for delivery costs.

Click & Collect

Pay online, collect in-store for free.

To collect your order in store you will need,

• to bring proof of ID (the card used to make the purchase, utility bill or drivers licence) along with your confirmation email or order number and your signature.
• All orders will receive an email confirming when orders are ready to collect.
• Please do not call into store until you have received the email confirming your order is ready for collection. 
• We will hold your order in store for 7 days (from the date of order). Once this time expires your order will be cancelled. On cancellation of your order for any reason, it may take up to 10 working days for funds to appear back in your account depending on your bank or credit card provider. Please note this delay is not on the part of ChocoLoons and is outside our control.